Lodging a formal complaint when the council lets you down?

One of the results of the wheelie bin fiasco is that some residents have tried to use the council's complaints process to get their concerns deal with. One incident in particular led to Jon Hunt tabling the following written question...

CITY COUNCIL - 14 APRIL 2015

WRITTEN QUESTION TO THE CHAIR FOR GOVERNANCE, RESOURCES AND CUSTOMER SERVICES OVERVIEW AND SCRUTINY COMMITTEE FROM COUNCILLOR JON HUNT

"Effective Complaints Process"

Question:

Dropped kerb delays

Quite a few residents have been affected by long delays in the drop kerb installation service. Some have paid large sums of money and waited for months for nothing to happen. Jon Hunt tabled a written question on this last week and got the following answer:

CITY COUNCIL - 14 APRIL 2015

WRITTEN QUESTION TO  THE CABINET MEMBER FOR DEVELOPMENT, TRANSPORT AND THE ECONOMY FROM COUNCILLOR JON HUNT

“What action is taken when no service is provided”

 Question:

Ward committee

This week's ward committee will be devoted to a discussion on what the £300,000 from the Booths Lane housing development should be spent on. The idea is to enhance local facilities (but we've got to share it with Oscott ward).

As a result the meeting is moving from its normal venue.

 Please note it will be on Thursday March 12th at 7pm at Beeches Evangelical Church, corner of Beeches Road/Thornbridge Avenue. 

Bring your ideas! 

We are mainly thinking of how Turnberry Park and the amenities at Trehurst Avenue can be improved.

Worried about wheelies?

Cllr Jon Hunt - wondering if they'll be making
 these residents have wheelie bins

Worried about wheelies? The officer in charge of the project Kevin Mitchell is coming to the ward committee next Thursday 22nd to answer questions. It's at Perry Hall Methodist Church, Rocky Lane at 7pm

We're putting more regular updates and bits of chat on our Facebook page so see if you can bookmark it or 'like' it: https://www.facebook.com/perrybarrfocusteam